Terms and Conditions

Please read carefully. By placing an order with X & X Watches Ltd, this constitutes your agreement to the terms noted below.

Purchase Contract

  1. All watches sold will remain the property of X & X Watches Ltd until payment has been received in full.

  2. X & X Watches Ltd guarantees that all pre-owned and unworn watches are authentic items.

  3. Pre-owned watches sold from stock, where a customer has not physically seen the watch in person, will be provided with a 14 day return policy. This does not apply to watches bought in person. Please inform X & X Watches Ltd if you wish to return a watch within 48 hours of receipt. You will then have the remainder of the 14 days to return the watch. Watches must not be worn, altered, protective stickers should be intact and overall the watch should be returned in the exact condition it was supplied in. Returned watches will be inspected by X & X Watches Ltd and a refund made. Any watch returned should be well packaged and adequately insured for any loss, damage or theft. Upon receipt, X & X Watches Ltd will refund or exchange via the same payment method as received.

  4. When a watch has been sourced for a customer, this will be exempt from a return unless the goods are faulty or not as described.

Pricing and Payment

  1. The prices shown are in GBP Sterling. Payment should, therefore, always be made in GBP currency.

  2. X & X Watches Ltd reserves the right to amend the listed prices on the website. In the unlikely event of a pricing error, X & X Watches Ltd will not be held liable to supply a watch at the incorrect price.

  3. The price of each watch includes free delivery by Royal Mail Special Delivery in the UK.

  4. Payment must be made in full prior to dispatch of goods.

  5. X & X Watches Ltd will accept a deposit of 10% to secure a stock item. For sourced watches, this is subject to discussion.

  6. Payment may be taken in the following way:

  • Bank transfer (CHAPS, BACS or Faster payment), or via our website checkout procedure.

  • We DO NOT accept physical cash as payment. 

Availability

1. Although X & X Watches Ltd endeavors to only list watches on our website that we physically have in stock, this cannot be guaranteed. So by acknowledging receipt of your order, we are not creating a binding contract to supply something you have ordered which we do not hold in stock. 

Delivery

  1. Watches supplied by X & X Watches Ltd will be delivered through Royal Mail Special Delivery within 48 hours of cleared funds received. Royal Mail Special Delivery delivers on weekdays and Saturdays. Therefore, a watch purchased on the weekend will arrive on a Tuesday or later. 

  2. X & X Watches Ltd will ensure that each watch is securely packaged. Should the packaging show signs of damage, this should be noted via the delivery agent and the buyer must not accept the item. This will be returned to X & X Watches Ltd for inspection and redelivery.

  3. X & X Watches Ltd will insure the item for outward transit only. Any returns should be suitably insured by the buyer.

  4. At times, X & X Watches Ltd may choose to use another courier.

  5. X & X Watches Ltd will notify the buyer of a tracking number for their convenience.

  6. X & X Watches Ltd currently sells and ships watches only within the UK. We reserve the right to refuse any order placed from outside the UK or one that requires shipping outside the UK.

Watch description and warranty

  1. All watches sold by X & X Watches Ltd are classified as pre-owned. Although some will be completely as new and never worn, they have originally been sold by a manufacturer Authorised Distributor.

  2. Where X & X Watches Ltd offer for sale an unworn watch, each watch will be supplied with the manufacturer instruction manuals ( at times in a foreign language), tags, certificates, boxes etc. Should there be any missing items, we will notify the customer pre-sale.

  3. X & X Watches Ltd will also supply pre-owned watches from various luxury manufacturers. Each watch will be prepared to a high standard for a retail sale and will be described accurately. As X & X Watches Ltd wishes to ensure customer satisfaction on each occasion, we will be pleased to discuss any watch in detail. 

  4. All watches sold by X & X Watches Ltd will be in good working order and carry the remainder of the manufacturer warranty. If a customer requests us to source a specific watch that is now outside the manufacturer warranty, X & X Watches Ltd cannot be liable for providing a warranty. 

  5. Watch manufacturer warranties do not extend to external components (items like bezels, crystals, winding crowns, etc.), as these are all subject to daily knocks and damage. We may have to discuss the cost of repairs to such items with the owner.

  6. It should be noted that some watches will have been previously enjoyed and, therefore, may show some signs of wear to the watch head, bracelet, leather strap etc. These will be replaced/refurbished if required and if not will be shown in the watch description.